You don't need to be home to receive your delivery as our products are delivered in a polystyrene box with ice packs, which can hold a safe temperature for up to eight hours.
Note: This recommended timeframe is weather dependent and will decrease in warmer weather. Please ensure you refrigerate your items as soon as possible.
If you're home, the delivery driver will ring the bell and wait for you to come up to sign off the delivery. If you aren't home at the time we deliver, you'll get a SMS on your mobile with a link to see two proof-of-drop photos.
Your delivery will generally be left at your front door or gate unless you have advised a specific location in the delivery notes when placing your order.
If you have dogs present at your delivery address, our drivers will leave your order in the safest place possible without entering the premises.
Please leave delivery notes with instructions on how to enter the complex (such as a code or buzzer), or if it’s okay to leave your order at the reception or front gate. If you haven’t left any specific instructions, our drivers will leave your order in the safest place possible.
As much as we try our very very best to make all the many orders we produce weekly, we are humans too!!! So, if you're missing some items or the products you've ordered don't match 100% with what's in the box, please do the following within 48hrs of delivery:
- Send us a photo of what's missing or what's wrong and explain to us the issue via firstname.lastname@example.org
- Call us directly on (07)55119144. We will answer calls until 9:30pm on Sundays.
Because we deliver for FREE (when ordering any of our Meal Plans) or have a very low delivery fee of $8.00 for any other orders, we require a minimum spend of $70.00 to be able to send an order through.
Because we know you will love what we do and you'll be willing to order our healthy and delicious food for quite some time, we have created a new Subscription model for orders, 'Set and Forget', that's going to make your life even easier, without the worry of having to remember to place your order before the cut off time!!
This new feature is available to choose from a Weekly, Forthrightly or Monthly subscription at checkout.
Check out our recurring orders FAQs page for more details.
Simply log in on your account and look for "Subscription History" tab. Click on it and you'll see your "ACTIVE" subscription in green. On the right hand side there's a button "Cancel" you need to click on to cancel your subscription.
NOTE FOR MOBILE DEVICES: When canceling your subscription on a mobile phone the process is the same, just make sure that you turn your phone 'horizontally' so that the "Cancel" button shows up on the screen.
You can cancel at anytime. To avoid being billed for an unwanted subscription please make sure you cancel it before the day and time the subscription is due to debit your credit card.
We at Performance Eating source the freshest produce and quality ingredients, always.
We seal our meals using a packaging method called "Modified Atmosphere Packaging". Like vacuum sealing, this process removes oxygen from the meals (oxygen is what makes food deteriorate/oxidate as time goes by) and allows the product to stay fresh naturally for as long as possible.
We offer fresh meals to ensure the best nutrition and best eating experience.
Our meals can be frozen and will last for up to three months safely when frozen below -10 degrees Celsius. Please note: Freezing does affect the quality of most foods and may not result in the best eating experience.
We've created a great feature to make it easy for those with food allergies or simply for those who prefer to avoid eating say... garlic, before a date!
Look for the 'Filters' feature at the top of the menu to type what you can't or don't like eating and the system will display options WITHOUT this specific ingredient you've typed. To be extra careful, we suggest you always read the ingredient list in full.
We like to change things up in our menus as we know you may get bored of having always the same meals. Besides, we like to keep as much as a variety of vegetables and healthy ingredients so that you're sure to get a greater variety of nutrients in your diet.
We normally introduce one or two new meals every couple of weeks, so you'll always have something new to try!